Like with all things, we understand human error happens. When something isn't quite right, we are committed to doing our part to make it right. In this case, Joe called in and explained that his fan motor seemed to be noisier than it ought to be. So we checked it out, and sure enough, one of the brackets was tightened a bit too tight and transferring the vibration of the fan motor to the foundation of the house. Luckily, it was a quick fix for our technician Andrew who knew how to solve the problem in less than two shakes!